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Service Advisor

Location:Johannesburg North
Reference:#CAW006457/MU
Company:SydSen Recruit


Overview:
A well-established dealership in Johannesburg North is urgently looking for a service advisor to join their company.

Main purpose of this job:
  • To provide an excellent service by understanding the customer’s needs, providing advice, and offering solutions.
  • The outcome produced is a satisfied customer and will be considered successful when:
    • The customer’s needs/requirements are understood, and expectations are met.
    • There is sound product knowledge.
    • Personalised service is provided.
    • Customers are informed.
Relationship and personal activities:
  • Directly responsible to the service manager and foreman.
  • Relationships with company staff.
Functions:
  • Welcome customers and capture the relevant information, assuring that client needs are addressed.
  • Check a vehicle in with the client.
  • Follow up on parts ordered, and bookings are made to suit customers – daily.
  • Keep customers up to date about information on the status of the vehicle.
  • Handle queries/concerns of customers as per the customers concerned – daily.
  • Make out job cards, accurately and timeously and put job cards through for costing – daily.
  • Arrange hire vehicles for customers, obtaining the necessary authority to do so.
  • Collect Payments from customers that are due, prior to handing back the vehicle.
  • Cross-departmental disciplines.
Salary: R19,000 (negotiable) + all benefits

Please note that only candidates with the required experience will be considered and contacted. If you are not contacted, kindly consider your application unsuccessful.

Apply at: www.sydsenrecruit.com

Posted on 12 Nov 08:47, Closing date 11 Dec

See also: Advisor, Consultant