Customer Service Intern

Location:	Cape Town
Company:	Highbury Media T/A Habari Media

Daddy's Deals is a South African marketing and social buying platform that has been curating high-quality deals and experiences since 2011. We work with hand-picked, big-name businesses to offer our customers something special while our merchants get access to our ever-expanding database and various marketing initiatives. We believe in building trust with our customers and business partners for long-term success.

We are looking for a Customer Service Intern to join our team and help maintain our excellent service standards.

Main responsibilities:

Addressing customer complaints, responding to inquiries, and resolving common issues such as registration, checkout, and guiding users on site functionality through:

Inbound phone support
Live chat / WhatsApp
Email
Social media platforms
Making outbound calls to follow up with customers or merchants and to check on delivery statuses
Meeting and exceeding performance targets related to resolution times, response rates, customer feedback, and service quality

Qualifications:

At least two years’ experience in an inbound call centre environment
Fluent in both spoken and written English and Afrikaans
Proficiency in a third official language is advantageous
Demonstrated ability to deliver exceptional customer service and consistently meet or exceed daily targets
Strong verbal and written communication skills (email proficiency is especially important)
E-commerce experience preferred, with solid digital skills, including CRM or communication platforms
Competent in using backend admin systems and able to quickly learn new technologies
Experience with Freshdesk, Zendesk, or similar tools

Posted on 09 Apr 13:42, Closing date 8 Jun