News
Financial Services
Could intelligent automation smooth the transition to SA’s two-pot retirement system?
Ryan Falkenberg 26 Jul 2024
Banking & Finance
How can banks turn stressful Black Fridays into a customer service win?
Ryan Falkenberg 21 Nov 2023
4th Industrial Revolution
Digital workers, AI will not lead to job replacement in SA's call centre market
Ryan Falkenberg 23 Nov 2020
Technology
What we learned building a digital sales expert for a major bank
Ryan Falkenberg 15 Sep 2020
