Customer information | Bizcommunity

Customer information | Bizcommunity

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Navigating global regulations to enhance BPO data governance

Services

Navigating global regulations to enhance BPO data governance

Christopher Lawson, Cobus Pretorius and Niko Mastropaolo 3 days

Wendy Tembedza & Bernadete Versfeld, partners at Webber Wentzel give five risks in the context of personalised marketing (Image supplied)

Marketing

5 risks of personalised marketing in the context of the PoPIA

Wendy Tembedza 5 Dec 2024

The martech revolution: Navigating the future of marketing in South Africa

Marketing

The martech revolution: Navigating the future of marketing in South Africa

Wendy Case, Issued by Incubeta 28 Nov 2024

Source: Supplied. Pieter De Wet, business development lead at FutureBank.

Financial Services

Beyond transactions: The rise of mobile wallets. But consolidation is coming

13 Nov 2024

End-to-end security is your best business investment

SMEs

End-to-end security is your best business investment

Issued by ASUS 8 Nov 2024

IDECO CEO Marius Coetzee

Services

KYC not just for security, but customer satisfaction

Marius Coetzee 18 Sep 2024

New client acquisition: TDMC enters financial service sector and makes waves in just 4 months

Digital

New client acquisition: TDMC enters financial service sector and makes waves in just 4 months

Issued by TDMC 16 Sep 2024

Data-rich loyalty programmes can boost retail businesses in SA

CRM

Data-rich loyalty programmes can boost retail businesses in SA

12 Sep 2024

Source: © 123rf While AI, customer behavioural data, and the Internet of Things (IoT) can personalise customer interactions, they also pose significant security risks

Marketing

Safeguard and grow brand trust through a strong CMO-CISO partnership

26 Aug 2024

Waheed Adam, CEO of iTouch

Mobile & Apps

MVI could solve digital fraud

12 Aug 2024

E-commerce surge spells opportunity for SA's SME transporters

Logistics & Transport

E-commerce surge spells opportunity for SA's SME transporters

Justin Manson 11 Apr 2024

4 business trends to navigate the economic future

Trends

4 business trends to navigate the economic future

10 Apr 2024

Location intelligence is the secret weapon of data-driven banking

Financial Services

Location intelligence is the secret weapon of data-driven banking

Issued by AfriGIS 13 Mar 2024

From prospect to profit – why sales, CRM, and service desk software matters

CRM

From prospect to profit – why sales, CRM, and service desk software matters

Anton Oosthuizen, Issued by QuickEasy Software 13 Feb 2024

Putting the consumer in control: the power of consent

CRM

Putting the consumer in control: the power of consent

15 Nov 2023

3 things virtual agents can tell you about your business

CRM

3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Cloud adoption in business is reliant on Navaneedha Jagathesan and other back-end experts

Cloud

Cloud adoption in business is reliant on Navaneedha Jagathesan and other back-end experts

Anthony Lucas, Issued by Anthony Lucas Press 2 Oct 2023

Revolutionising retail efficiency through the power of the cloud

Technology

Revolutionising retail efficiency through the power of the cloud

Neil Coetzee 26 Sep 2023

Capturing the value within customer data

CRM

Capturing the value within customer data

21 Sep 2023

Why email should form a key part of your e-commerce marketing strategy

Marketing

Why email should form a key part of your e-commerce marketing strategy

Issued by TDMC 22 Aug 2023

The power of personalisation in 2023

CRM, CX, UX

The power of personalisation in 2023

Nick Durrant, Issued by Bluegrass Digital 17 Jul 2023

John Kim, chief product officer at PayPal. Source: Supplied.

Trends

PayPal's chief product officer talks the modern consumer

3 Jul 2023

#ATMDubai: Enhancing the customer experience through AI

Technology

#ATMDubai: Enhancing the customer experience through AI

Robin Fredericks 5 May 2023

Clickatell announces world's first Chat Commerce Platform as a service

Mobile & Apps

Clickatell announces world's first Chat Commerce Platform as a service

Issued by Semaphore 21 Apr 2023

How geospatial data is revolutionising banking

Banking

How geospatial data is revolutionising banking

Charl Fouché, Issued by AfriGIS 14 Mar 2023

Cybercrime on the rise in SA: How to protect your business, customers and employees

SMEs

Cybercrime on the rise in SA: How to protect your business, customers and employees

Issued by Business Partners Limited 18 Aug 2022

Image source: cottonbro from

4th Industrial Revolution

The invaluable role of machine vision in automation

Eric Tyree 19 Jul 2022

Source: Martin Damboldt via

Logistics & Transport

Guarding against cyberattacks in the shipping and logistics sector with an effective recovery strategy

Kate Mollett 27 Jun 2022

PR & Communications

Bitventure teams with Grapevine to boost profile and raise awareness

Issued by Grapevine Communications 10 Jun 2022

The power of good customer service management software

Software

The power of good customer service management software

Anton Oosthuizen, Issued by QuickEasy Software 10 May 2022

Gathering customer data effectively to create great customer experiences

CRM, CX, UX

Gathering customer data effectively to create great customer experiences

Paula Sartini 25 Nov 2021

#BlackFriday: You need a good e-commerce strategy and online store processes

E-commerce

#BlackFriday: You need a good e-commerce strategy and online store processes

28 Oct 2021

The increasing trend of AI in advertising/marketing lead generation

Marketing

The increasing trend of AI in advertising/marketing lead generation

11 Oct 2021

GDPR and PoPIA: Cost of non-compliance is hefty

Data & Analytics

GDPR and PoPIA: Cost of non-compliance is hefty

20 Sep 2021

Powerful e-marketing and PoPIA

Marketing

Powerful e-marketing and PoPIA

15 Sep 2021