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Source: © 123rf From November all incoming service conversations for businesses using WhatsApp Business are free

Digital

Free WhatsApp Business incoming service conversations

20 hours

Image source: KamranAydinov from

IP Law

Unpacking the Sol de Janeiro fragrance fiasco - what is the brand's legal recourse?

Jani Cronjé and Daniella de Figueiredo 11 Oct 2024

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

CRM, CX, UX

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

Issued by Rogerwilco 9 Sep 2024

Loyalty programmes: The move to digital engagement

Retail

Loyalty programmes: The move to digital engagement

Len Lubbe 24 Jun 2024

Why the travel industry cannot afford to overlook public relations

Tourism

Why the travel industry cannot afford to overlook public relations

El Broide 11 Jun 2024

How to make your small business appear more accomplished

SMEs

How to make your small business appear more accomplished

Issued by Domains.co.za 28 May 2024

Marketing

Salesforce report: 85% of South African marketers use AI

28 May 2024

Building customer trust through personalised, integrated logistics solutions

Supply Chain

Building customer trust through personalised, integrated logistics solutions

Issued by Unitrans 22 May 2024

Amazon is here: Dentsu South Africa is ready!

Retail

Amazon is here: Dentsu South Africa is ready!

Sadiqah Levy, Issued by Dentsu 22 May 2024

Is everyone a social media specialist? Unpopular opinion by a head social media specialist

Marketing

Is everyone a social media specialist? Unpopular opinion by a head social media specialist

Suwilanji Kabwe, Issued by Wetpaint Advertising 2 May 2024

Buhle Goslar takes the helm as Lula's new board chairperson

Funding

Buhle Goslar takes the helm as Lula's new board chairperson

22 Mar 2024

Geoff Seeley is the CMO for PayPal. Source: PayPal.

Marketing

PayPal appoints Geoff Seeley as new CMO amid job cuts

Karabo Ledwaba 27 Feb 2024

Authenticity as an essential and powerful sales tool

Sales

Authenticity as an essential and powerful sales tool

Murunwa Mashamba 6 Feb 2024

Sphelele Mjadu is the founder of Defined PR. Source: Supplied.

PR & Communications

#BizTrends2024: Sphelele Mjadu - The rise of data-driven PR, a shift from intuition

Sphelele Mjadu 1 Feb 2024

Wayne Toms, GhostDraft CEO

Trends

#BizTrends2024: AI integration into CCM is about digital transformation

Lindsey Schutters 31 Jan 2024

Stay on trend with every email you send

Marketing

Stay on trend with every email you send

Damian Hamp-Adams, Issued by Rocketseed 1 Feb 2024

The Sender review: Best free web push service

Digital

The Sender review: Best free web push service

Issued by PRNEWS 22 Jan 2024

Omnisient recognised as a privacy leader in helping to build customer trust

Data & Analytics

Omnisient recognised as a privacy leader in helping to build customer trust

Julian Diaz, Issued by Omnisient 23 Nov 2023

Cyber risks could derail the adoption of the Production Possibility Frontier

Cybersecurity

Cyber risks could derail the adoption of the Production Possibility Frontier

Issued by Bullion PR & Communication 9 Nov 2023

The future of Africa's Food & Beverage industry

Food & bev. services

The future of Africa's Food & Beverage industry

Clive Roberts 16 Oct 2023

Source: © 123rf What can mobile service providers do to strengthen the satisfaction level of their customer base, thereby ensuring their customers’ future commitment and loyalty?

Mobile

4 ways to increase prepaid users' CX and satisfaction

Prof M. Roberts-Lombard and contributing authors Dr Beate Stiehler-Mulder and KA Mntande 13 Oct 2023

3 steps for small businesses to bolster cybersecurity

SMEs

3 steps for small businesses to bolster cybersecurity

Ben Bierman, Issued by Business Partners Limited 10 Oct 2023

How can embedded payments drive better online retail customer experiences?

Banking & Finance

How can embedded payments drive better online retail customer experiences?

Joel Bronkowski 6 Oct 2023

Koo Govender is the chairperson of the Promax Awards. Source: Supplied.

Marketing

Staying agile in marketing: A Q&A with Promax Africa chairperson Koo Govender

29 Aug 2023

Social Media

3 ways to elevate customer trust and confidence in a brand on social media

Dr Rukudzo Pamacheche 23 Aug 2023

Young SA shoppers will pay a premium for healthy food - but distrust nutrition labels

Research

Young SA shoppers will pay a premium for healthy food - but distrust nutrition labels

25 Nov 2022

Digital

Treating digital marketing as wasteful is a mistake

Philasande Sokhela 23 Nov 2022

Omnichannel retail: Are your online and offline experiences consistent?

Retailers

Omnichannel retail: Are your online and offline experiences consistent?

Beate Stiehler-Mulder & Nicole Cunningham 19 Sep 2022

Source: © Vadim Guzhva Employee branding is a critical component of the customer experience

CRM, CX, UX

Employee branding: Critical to customer experience

Paula Sartini 14 Sep 2022

Source: Amazon.

Fintech

Amazon One's palm-scanning payment technology gains traction

Katja Hamilton 29 Aug 2022

10 banking trends in South Africa shaking up the future of below-the-line marketing

Marketing

10 banking trends in South Africa shaking up the future of below-the-line marketing

Issued by Tradeway 8 Apr 2022

Finance

CEO optimism hits 10-year high

17 Jan 2022

5 trends influencing consumer purchases in 2022 - Mondelez SA MD

Trends

5 trends influencing consumer purchases in 2022 - Mondelez SA MD

Alisdair Sinclair 8 Dec 2021

Source: © Gleb Shabashnyi –

Cyber Law

We've had a data breach - who do we have to tell?

Ahmore Burger-Smidt 13 Oct 2021

Several ways small businesses can succeed in a digital world

4th Industrial Revolution

Several ways small businesses can succeed in a digital world

Richard Chambers 16 Sep 2021

Chat2Pay offers payments in chat channels

Fintech

Effortless payments in chat channels

9 Sep 2021

Businesses should see PoPIA as an opportunity to build customer trust

Marketing & Media

Businesses should see PoPIA as an opportunity to build customer trust

Yudhvir Seetharam 9 Sep 2021

Companies win when the best security also means the best CX

CRM

Companies win when the best security also means the best CX

Issued by Entersekt 12 Jul 2021

Technology

How grocers can harness technology to improve food safety

Mark Thomson 28 Jun 2021

Research

SA, Nigeria and Kenya driving e-commerce volumes in Sub-Saharan Africa

9 Jun 2021

The real value of company compliant templates and content governance

Marketing & Media

The real value of company compliant templates and content governance

Paula Sartini 7 Jun 2021

Conscious consumers driving sustainability in the beverage industry

FMCG

Conscious consumers driving sustainability in the beverage industry

16 Mar 2021

Branding

How to establish your brand in townships

Issued by MegaVision Media 10 Mar 2021

The balance between customer privacy and intimacy

Digital

The balance between customer privacy and intimacy

Paula Sartini 18 Jan 2021

Embrace the 'inclusion revolution'

Design

Embrace the 'inclusion revolution'

Nicky Brand 14 Jan 2021

10 biggest startup layoffs in 2020 hit 25,500

HR

10 biggest startup layoffs in 2020 hit 25,500

Justinas Baltrusaitis 13 Jan 2021

Banks need to up their game in customer relationships

Banking

Banks need to up their game in customer relationships

Mornay Roberts-Lombard 3 Nov 2020

Cybersecurity: What new challenges are on the horizon in 2021

Cybersecurity

Cybersecurity: What new challenges are on the horizon in 2021

Fermin Serna 3 Nov 2020

Test today, test tomorrow

Software

Test today, test tomorrow

28 Oct 2020