IT Support Technician

• Diploma or NQF level six in ISO27001 - information security management systems certification (ISMS) or relevant qualification
• Three or more years of experience in IT user support or relevant experience
• Experience in IT user support, Microsoft Azure, Microsoft 365, or relevant experience
• Microsoft Desktop Support Administrator certification
• MCSE - cloud platform and infrastructure certification
• ITIL practitioner certification

• Provide effective technical support and problem resolution for all relevant IT services to end users
• Responsible for end-to-end query resolution and continuous service improvements
• Perform onsite and offsite hardware, software, and cloud solutions/platform updates and repairs
• Troubleshoot and repair computer systems and IT frameworks throughout the organisation
• Adhere to the ITIL service management process and update the IT service management application with relevant progress
• Provide equipment set-up support for new joiners
• Repair and maintain system applications, ensuring IT services are usable by end users
• Adhere to asset management policies and procedures when handling IT assets
• Collaborate with IT teams for troubleshooting and support on IT services
• Provide after-hours standby technical support on a rotational basis