Store Manager

Location:	Brits
Job level:	Mid
Reference:	#116423
Company:	Cape union mart

The retail store manager oversees all aspects of the store's operations to ensure sales and profitability objectives are met. The role includes delivering exceptional customer service, maintaining compliance with brand standards, and building and leading a high-performing team.

Key responsibilities

1. Sales and financial management

• Drive and achieve store sales, profit, and growth targets.
• Analyse store performance metrics (e.g., sales, profit margins, conversion rates, and foot traffic).
• Develop and implement action plans to address performance gaps and leverage growth opportunities.
• Manage expenses within budget parameters.

2. Team leadership and staff management

• Recruit, train, and mentor a skilled and motivated team.
• Set performance goals, conduct appraisals, and provide feedback and coaching.
• Manage team shifts to optimise productivity and ensure adequate staffing.
• Cultivate a positive, inclusive, and collaborative work environment.

3. Customer service excellence

• Ensure exceptional customer service is consistently delivered.
• Resolve customer queries and complaints professionally and efficiently.
• Monitor customer satisfaction and implement strategies to enhance the shopping experience.
• Build customer relationships to foster loyalty and repeat business.

4. Store operations management

• Manage daily operations, including opening and closing procedures.
• Ensure adherence to company policies, safety regulations, and operational standards.
• Maintain cleanliness, organisation, and visual merchandising standards.
• Conduct stock counts and manage inventory to minimise shrinkage.

5. Merchandising and stock control

• Oversee merchandising to align with the brand’s identity and promotional campaigns.
• Monitor stock levels and coordinate replenishment needs with buyers or planners.
• Manage in-store promotions and seasonal displays effectively.

6. Reporting and communication

• Prepare and submit regular performance reports to the area or regional manager.
• Effectively communicate store objectives, policies, and procedures to the team.
• Serve as the primary link between the store team and senior management.

Key performance indicators (KPIs)

• Achievement of sales and profitability targets.
• Customer satisfaction levels and feedback.
• Team performance and staff retention.
• Stock accuracy and shrinkage control.
• Adherence to operational and merchandising standards.

Qualifications and experience

Education:

• Matric certificate (essential).
• Diploma/degree in business management, retail management, or a related field (advantageous).

Experience:

• Minimum of three to five years of retail management experience, ideally in a high-volume store.
• Proven track record of achieving sales targets and managing successful teams.

Language requirement:

• Must be able to converse in Afrikaans.

Posted on 17 Jan 15:50, Closing date 17 Jan