Assistant Store Managers and Supervisors

Remuneration:	cost-to-company
Location:	Cape Peninsula
Education level:	Matric
Job level:	Mid/Senior
Own transport required:	Yes
Travel requirement:	Occasional
Type:	Permanent
Reference:	#BIZ-ASM+SUP-W/CAPE
Company:	CUM BOOKS

Are you a dynamic and passionate individual with a flair for customer service, store operations, and staff motivation? We have an exciting opportunity for you to join our team as an assistant store manager/supervisor at CUM Books in the Western Cape. With a history spanning over eighty years, CUM Books is dedicated to putting Christian content and Bibles into the hands of the people of Africa. As a publisher and retailer, our driving passion remains the hope of the gospel.

Duties and responsibilities

Job brief

As an experienced assistant store manager/supervisor, you will oversee the daily operations of our store, ensuring the smooth running of operations to maximise the customer experience. The ideal candidate will have prior experience in retail management, a deep understanding of excellent customer service, and the ability to motivate personnel to perform at their best.

Supervisor responsibilities:

• Admin
• Housekeeping
• Sales and customer service
• Assist staff on the shop floor
• To be equipped with suitable levels of product knowledge
• Manage stock levels in collaboration with manager and assistant manager
• Take responsibility for the shop floor, overseeing daily duties and daily requirements of staff

Assistant store manager responsibilities:

• Organising and overseeing all store operations
• Leading and supervising a dedicated retail team
• Training and guiding staff members to achieve maximum performance
• Preparation and effective control of the store's budget, focusing on cost-efficiency
• Efficient stock management and monitoring of stock levels
• Maintaining and delivering excellent customer service
• Addressing and resolving customer complaints to uphold exceptional customer service
• Handling and resolving any issues that may arise within the store
• Planning and overseeing in-store promotions and merchandising
• Staying updated on market trends to identify opportunities for store improvements
• Ensuring the store complies with all legal health and safety guidelines
• Providing regular feedback and reporting to higher management

Desired experience, requirements and skills:

• Proven experience in retail management or a related role
• Strong leadership and team management skills
• Excellent organisational and problem-solving abilities
• Effective communication and interpersonal skills
• Proficiency in budget management and stock control
• Customer-focused with a commitment to delivering exceptional service

Posted on 24 Oct 08:45, Closing date 22 Nov