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Dispatch Supervisor
| Remuneration: | basic salary |
| Location: | Cape Town |
| Education level: | Diploma |
| Job level: | Senior |
| Type: | Permanent |
| Reference: | #CADispatchSupervisor |
| Company: | Colourtone Aries |
Coordinate and lead dispatch teams, managing schedules, assigning tasks, and ensuring timely response to calls. Responsible for optimising the workflow, resolving operational issues, and maintaining effective communication between dispatchers and field personnel. Responsible for tracking vehicle movements, communicating with drivers, and implementing efficient routing strategies to optimize resources.
Responsibilities will include:
- Training
- Performance evaluation utilising KPI's
- Implementing procedures to enhance efficiency and customer satisfaction
- Route planning
- Working closely with the production team
- Managing schedules
- Assigning tasks to dispatchers
- Ensuring timely deliveries
- Employee training
Experience
- Substantial experience in dispatch or related roles, demonstrating a deep understanding of transportation logistics.
- Strong leadership qualities to effectively manage and guide a team of dispatchers.
- Excellent verbal and written communication skills for coordinating with drivers, team members, and other stakeholders.
- Exceptional organisational abilities to manage schedules, prioritise tasks, and handle multiple responsibilities simultaneously.
- Adept at quick decision-making and problem-solving to address operational challenges and ensure smooth dispatch operations.
- Thorough understanding of relevant transportation regulations, compliance standards, and industry best practices.
- Familiarity with dispatching software, GPS systems, and other relevant technologies to optimise routing and track vehicle movements.
- Ability to maintain positive relationships with customers, addressing inquiries or issues promptly and professionally.
- Flexibility to adapt to changing circumstances and adjust dispatch strategies as needed.
- Analytical mindset for reviewing performance metrics, identifying areas for improvement, and implementing strategies to enhance overall efficiency.
Posted on 12 Dec 14:27, Closing date 10 Feb
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