Area Operations Manager

Remuneration:	R30000 - R35000 per month negotiable depending on experience
Benefits:	Company car. Incentive bonus (not guarenteed, based on performance)
Location:	Cape Town, Cape Town and surrounds
Education level:	Diploma
Job level:	Management (Snr - Executive, 5+ yrs)
Type:	Permanent
Reference:	#HO005/2024
Company:	Mambo's Storage & Home

Mambo’s Storage and Home, one of South Africa’s fastest-growing plastics and homeware retailers, offers a rewarding career path in the retail industry. With a mission to help customers create organised, stylish living spaces, we stock an extensive range of high-quality, innovative homeware solutions and aim to provide an exceptional shopping experience. We’re currently seeking a driven, experienced area operations manager to enhance the operations across multiple store locations.

Key responsibilities

• Operational leadership: Oversee day-to-day operations across a group of stores, ensuring smooth processes
• Sales and profitability: Drive sales by implementing strategies to maximise revenue and control costs
• Store performance: Monitor store performance metrics, ensuring locations meet or exceed key performance indicators (KPIs)
• Team management: Recruit, train, and mentor store managers and teams to foster a high-performance culture
• Customer experience: Ensure consistent, exceptional customer service across stores by enforcing company standards
• Compliance: Maintain adherence to health and safety standards and legal regulations in all stores
• Inventory management: Oversee stock levels, shrinkage control, and supply chain coordination
• Reporting: Provide senior management with updates on store performance, staff development, and sales goals
• Problem-solving: Address operational issues, implementing corrective actions as needed

Desired experience and qualifications

• Education: Bachelor’s degree in business management, retail management, or a related field (or equivalent experience)
• Experience: Minimum of five years in retail operations management, including oversight of multiple locations, with a track record of improving store performance
• Industry knowledge: Strong understanding of retail best practices, customer service standards, and technologies such as POS systems and inventory management tools

Key skills and competencies

• Leadership and team management: Ability to motivate and manage teams across stores, delegate tasks effectively, and resolve conflicts
• Operational expertise: Skilled in overseeing store operations, stock control, and health and safety compliance
• Customer service focus: Dedicated to improving customer experience and responsive to customer feedback
• Financial acumen: Proficient in managing budgets, analysing profit-and-loss reports, and controlling expenses
• Communication: Excellent verbal and written communication skills with strong interpersonal abilities
• Problem-solving: Analytical skills to make data-driven decisions and implement efficiency improvements
• Adaptability and resilience: Thrives in a fast-paced environment, resilient under pressure and deadlines
• Technological proficiency: Familiar with retail software, reporting tools, and Microsoft Office Suite

Personal attributes

• Results-oriented: Focused on achieving sales targets and operational goals
• Customer-focused: Committed to delivering high standards of service across all stores
• Organised and detail-oriented: Able to manage multiple priorities with strong attention to detail
• Innovative: Open to new ideas and continuous improvement
• Integrity and professionalism: Displays ethical behaviour in decision-making and leadership
• Commercial awareness: Knowledgeable about the retail market, consumer behaviour, and competitor activity to inform strategy

Company Description

About Us:

Mambo’s mission is to help individuals and households create organized, functional, and stylish living spaces. We provide a comprehensive range of innovative, quality storage and homeware solutions in beautiful stores that offer exceptional customer service and a fun shopping experience. Together we can create and inspire a sense of order and calm, making life easier.

Posted on 28 Oct 08:55, Closing date 25 Dec