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Tania Broughton and GroundUp Staff
Call Centre Agent
Location: | Centurion |
Reference: | #CAW005572/DT |
Company: | SydSen Recruit |
We are seeking a dynamic individual to join our client's team as a call centre agent in Centurion, Gauteng.
Primary Duties
- Make outbound calls or send emails to follow up on leads and nurture clients according to project objectives.
- Capture, record, and report on new leads as they arrive.
- Manage designated inboxes to process client communications and take necessary actions.
- Liaise with client outlets to receive and act on qualified leads.
- Follow up on leads as scheduled.
- Engage and nurture a specified number of consumers on behalf of our clients to achieve project goals.
- Make outbound calls and send emails to clients following our nurturing process.
- Accurately update lead information in our CRM system.
- Nurture all leads, both new and existing, following the Leads Nurturing Method (as outlined in the training manual).
- Maintain agreed outbound call volumes and be available to receive inbound calls.
- Maintain a high level of professionalism and ensure conversations adhere to the provided talking agenda.
- Achieve a conversion ratio of at least 5% of leads processed.
- Attention to detail
- Diligence
- Previous call center experience (beneficial)
- Ability to perform repetitive tasks
- Excellent telephone etiquette and clear pronunciation of English
- High school diploma (Matric)
Sydsen Recruit (Follow us on Facebook, Instagram and LinkedIn)
Posted on 05 Aug 13:43, Closing date 15 Aug
See also: Sales Agent, Call Centre Agent
SydSen Recruit is a trusted brand that has been part of the national recruitment landscape in South Africa since 2008. Our corporate culture is built on a collaboration of shared experience and trust!
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