Programme Officer X2

Job description

• Admit students onto a qualification in line with the specific admission and selection criteria (Academic Approval CRM), in consultation with the PC where necessary.
• Administer the RPL for access policy for the programme.
• Track and monitor RPL admission numbers (access).
• Process internal module exemptions (where applicable).
• Consider and action formalised module exemption applications including CAT.
• Monitor students ‘tagged’ on SIMS to ensure compliance with special registration requirements.
• General student administration tasks as determined by the DR from time to time.

• Manage, track and/or monitor student queries and take full responsibility for resolving the queries.
• Manage, track and/or monitor student complaints/concerns and channel to the correct department if applicable.
• Deal with and finalise special academic requests received from the Registrar’s Office.
• Channel exceptional academic requests (those that fall outside of the rules and/or may require a discretion) to the School Academic Committee[1].
• Build good relationships and liaise with internal departments, and part-time academics.
• Deal with student queries related to academic administration (e.g. programme news)
• Administer Plagiarism and AI letters.
• In performing these activities, the PO may engage with the various academic structures including the C4AS and academic staff.

• Monitor engagement and dropout rates on the qualification.
• Coordinate the implementation of the “Red module” SOP.
• Manage “at risk” students in line with STADIO’s At Risk Policy (as per Exco agreed priorities)
• Conduct module planning for students and consult with students on qualification choice.
• Consider student feedback from institutional surveys and action items as required.
• Manage general student communication on the qualification.
• Support the Head of Campus in setting the timetables for blended contact learning.
• Check and update all qualification documentation and configuration
• Provide input to Module and Programme Coordinator on module and programme reviews.
• Support the PC in populating and updating the Programme Oversight files.
• Manage the distribution of student Plagiarism and AI letters.
• Coordinate the assessment results sign-off process in conjunction with the Registrar's assessment team and the academic staff.

• The Programme Officer reports operationally to the Campus Registrar on a campus.
• The Programme Officer reports functionally to the Manager: Centre for Academic Success on the campus, for those tasks falling within the Centre for Academic Success.
• The Programme Officer also engages with the Head of School and Programme Coordinators as necessary.
• Where a programme is offered on multiple sites with multiple Programme Officers a primary Programme Officer will be designated to coordinate programme activities for that programme.

Requirements

• Minimum 3 years relevant experience in a Higher Education Institution

• Relevant Bachelor’s degree or Diploma (360 credits)
• Communication skills, both verbal and written

• Communication skills, both verbal and written
• Attention to detail
• Customer service
• Planning and organising
• Computer literacy, and proficiency in Excel
• Data management
• Adaptability
• Commitment to continuous learning
• Confidentiality and ethics
• Stress management