IT Support Technician

• Diploma / NQF level 6 in ISO27001 - Information Security Management Systems Certification (ISMS) or relevant qualification
• Three + years of experience in IT user support or relevant experience
• Experience in IT User Support, Microsoft Azure, Microsoft 365 or relevant experience 
• Microsoft Desktop Support Administrator Certification
• MCSE - Cloud Platform and Infrastructure certification
• ITIL Practitioner certification

• Provide effective technical support and problem resolution for all relevant IT services to end users
• Responsible for end-to-end query resolution and continuous service improvements
• Responsible for performing onsite and offsite hardware, software, and cloud solutions/platform updates and repairs
• Responsible for troubleshooting and repairs of computer systems and IT frameworks located throughout the organisation
• Adhere to the ITIL Service management process and update the IT service management application with the relevant progress
• Provide equipment set-up support for new joiners
• Repair and maintain system applications and ensure that the IT services are usable by the end users
• Adhere to asset management policies and procedures in the handling of IT assets
• Collaborate with IT teams for any troubleshooting and support on IT services
• Provide after-hours standby technical support on a rotational basis