We look forward to receiving applications from account managers to join our creative team. You will focus on the accurate and timely delivery of creative work, ensuring commercial success for both the client and the agency. This is the ideal role for someone who is motivated and talented in building client relationships.
Profile and responsibilities:
Build and sustain strong and long-lasting relationships with clients while ensuring a rigorous client management and workflow system.
Operate as the lead point of contact for any and all matters specific to your clients. This includes identifying advertising requirements, negotiating contracts, drawing up cost estimates/invoicing, controlling costs, and admin.
Collaborate closely with internal teams (e.g., design, development, marketing) to define project scopes, goals and deliverables based on client requirements.
Manage campaigns from concept to roll-out and reporting.
Ensure a constant and effective flow of communication between the agency, the client, and suppliers.
Have a good understanding of TTL campaigns and the digital marketing landscape, and maintain an active knowledge of the industry and world trends for proactive client advice.
Participate and assist with new business pitches.
Plan and conduct desktop and field market research.
Develop an understanding of marketing strategies and tactics that will be appropriate and effective for your clients.
Get involved in brand planning workshops.
Champion and demonstrate a passion for the agency’s creative output.
Establish and enforce quality standards for all project deliverables, ensuring they meet or exceed client expectations and industry best practices.
Demonstrate organisational and time management skills to effectively manage work requirements.
Ensure that contact reports are produced in a timely and efficient manner.
Create case studies for past campaigns.
Required:
Eight+ years of proven experience in digital and TTL marketing.
Developing relationships with a portfolio of major clients.
Experience working on IMC campaigns and various clients in sectors like FMCG, Pharmaceutical, automotive and finance.
Understanding of performance analytics and interpreting data into meaningful insights/actionable next steps.
Excellent account management skills with a high level of accountability and experience in taking on multiple client accounts and getting them flowing well and efficiently. The ability to work under pressure whilst maintaining a cool outlook is essential.
A firm grasp of current visual, aesthetic, design, and creative direction trends - able to easily direct and ensure both written and visual compliance on brands.
Ensure that the creative output matches the client’s brief and SPC’s standards, as well as being compliant with all the necessary legal and regulatory requirements.
Understand and be a pro at sales, budgeting, invoicing, and negotiating, etc.
Highly reliable, organised, efficient, and great at multitasking.
Solution-focused, flexible, available, and excellent at crisis management.
Be a stickler for deadlines and punctuality.
Able to establish and hold healthy client boundaries.
Be an advocate for teamwork but also be able to work and think independently.
Johannesburg Company: CBR Marketing Solutions
Department: Client Services
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