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Tania Broughton and GroundUp Staff
Finance and Insurance
Remuneration: | R15000 - R50000 per month |
Location: | Kempton Park |
Type: | Permanent |
Company: | LisaCars |
Job title: Finance and insurance (F&I) manager
Location: East Rand
Department: Sales and finance
Reports to: Dealership manager/general manager
Job purpose:
The finance and insurance (F&I) manager is responsible for providing exceptional customer service while ensuring the smooth processing of finance and insurance transactions for the sale of second-hand vehicles. The role involves advising customers on financing options, insurance products, and warranties while ensuring compliance with all regulatory requirements.
Key responsibilities:
- Customer service:
- Assist customers in obtaining financing for vehicle purchases.
- Provide detailed information about financing options, insurance products, and warranties.
- Address customer inquiries and concerns regarding finance and insurance processes.
- Finance processing:
- Process finance applications and obtain credit approvals.
- Prepare and review all finance and insurance documentation.
- Ensure accuracy and compliance with all financial regulations and dealership policies.
- Insurance and warranty:
- Present and sell insurance products and extended warranties to customers.
- Ensure customers understand the terms and conditions of their insurance and warranty packages.
- Handle any claims or issues related to insurance and warranties.
- Regulatory compliance:
- Stay updated on relevant legislation, regulations, and best practices.
- Ensure all finance and insurance transactions comply with the Financial Advisory and Intermediary Services (FAIS) Act and other relevant South African regulations.
- Maintain accurate records of all transactions and ensure confidentiality.
- Sales support:
- Work closely with the sales team to ensure a seamless customer experience.
- Provide training and support to sales staff on finance and insurance products.
- Assist in achieving dealership sales targets through effective finance and insurance offerings.
- Reporting and administration:
- Prepare regular reports on finance and insurance activities.
- Manage and maintain accurate records of all finance and insurance transactions.
- Ensure all administrative tasks are completed efficiently and accurately.
- Matric (Grade 12) or equivalent.
- NQF Level 4 FETC: Retail Insurance qualification.
- FAIS and FICA compliance.
- RE (Regulatory Exam) qualification.
- Minimum of three years of experience in a finance and insurance role within the automotive industry.
- Strong knowledge of vehicle finance, insurance products, and extended warranties.
- Excellent customer service and interpersonal skills.
- Strong attention to detail and organisational skills.
- Proficiency in MS Office and dealership management software.
- Valid driver’s licence.
- Customer focus: Prioritises the needs of customers and strives to exceed their expectations.
- Communication skills: Effectively communicates with customers and colleagues.
- Problem-solving: Identifies and resolves issues promptly.
- Sales ability: Demonstrates strong sales techniques and the ability to close deals.
- Regulatory knowledge: Understands and adheres to relevant laws and regulations.
Posted on 05 Aug 12:41, Closing date 4 Sep
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