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      Webmaster and Sales Support

      Location:Pretoria, Hatfield
      Job level:Junior/Mid
      Type:Permanent
      Company:Junk Mail Marketplaces

      Web-Master

      Key Responsibilities

      Website Monitoring & Maintenance
      • Uptime Monitoring: Ensure the website is live and accessible.
      • Performance Checks: Test page load times and resolve delays caused by servers or external resources.
      • Functionality Tests: Verify forms, navigation links, and critical features work flawlessly.
      • Mobile & Browser Compatibility: Ensure the website is responsive and displays correctly across devices and browsers.
      • Content Accuracy: Regularly review listings for outdated, duplicated, or incorrect information.
      • Security Oversight: Monitor security logs, detect suspicious activity, and ensure firewalls and plugins are active.
      • Broken Links: Identify and fix broken internal or external links.
      • New Vulnerabilities: Monitor and address bot activities or potential spam targeting dealers.

      Content Management & Optimization
      • Advert Analysis: Ensure outdated ads are indexed and removed.
      • Importer Feeds: Check for importer errors to ensure stock is updated overnight.

      Client Account Setup
      • Client Onboarding: Gather client information, create accounts, and provide a seamless onboarding experience.
      • Setup Completion: Add clients to the Game Changer sheet and ensure stock is loaded on the website and in JM Showroom.
      • Aggregator Coordination: Liaise with aggregators for dealers using importers to feed stock.

      Data Analysis & Reporting
      • Analyze website traffic data to identify unusual spikes or drops using tools like Google Analytics.
      • Prepare daily and predictive KPI reports using tools like pivot tables and spreadsheets.
      • Monitor traffic stats across multiple platforms and generate insights for performance improvement.

      Customer Relationship Management
      • Support & Communication: Respond to client inquiries, handle complaints, and escalate issues as needed.
      • Lead Nurturing: Send follow-ups and ensure customer satisfaction.
      • Feedback Sharing: Collaborate with internal teams by sharing customer insights and improvement suggestions.

      Training & Coordination
      • Onboard new sales reps with training on tools, processes, and CRM systems.
      • Manage resources like sales kits, brochures, and ensure access to updated product information.
      • Act as a bridge between sales, marketing, and operations teams for streamlined communication.

      What We’re Looking For
      • Proven experience in website monitoring, customer support, or related roles.
      • Strong technical understanding of website performance tools and analytics platforms.
      • Exceptional communication skills for internal and external coordination.
      • Analytical mindset with the ability to create and interpret performance reports.
      • Experience with CRM systems and client onboarding processes.
      • Proficiency in tools like Google Analytics, pivot tables, and spreadsheets.


      Posted on 04 Mar 14:56, Closing date 3 May

      Junk Mail Marketplaces
      Junk Mail Marketplaces is a leading South African online marketplace company that facilitates seamless connections between buyers and sellers and digital marketing solutions across multiple industries.
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