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Recruitment news
Government allocates R1.78bn to recruit new healthcare professionals nationwide
Lucy Raitano and Kevin Buckland
Customer Service Intern
| Location: | Cape Town |
| Company: | Highbury Media T/A Habari Media |
We are looking for a Customer Service Intern to join our team and help maintain our excellent service standards.
Main responsibilities:
Addressing customer complaints, responding to inquiries, and resolving common issues such as registration, checkout, and guiding users on site functionality through:
- Inbound phone support
- Live chat / WhatsApp
- Social media platforms
- Making outbound calls to follow up with customers or merchants and to check on delivery statuses
- Meeting and exceeding performance targets related to resolution times, response rates, customer feedback, and service quality
- At least two years’ experience in an inbound call centre environment
- Fluent in both spoken and written English and Afrikaans
- Proficiency in a third official language is advantageous
- Demonstrated ability to deliver exceptional customer service and consistently meet or exceed daily targets
- Strong verbal and written communication skills (email proficiency is especially important)
- E-commerce experience preferred, with solid digital skills, including CRM or communication platforms
- Competent in using backend admin systems and able to quickly learn new technologies
- Experience with Freshdesk, Zendesk, or similar tools
Posted on 09 Apr 13:42, Closing date 8 Jun
See also: Customer Service, Client Service
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