Warranty and Aftersales Administrator

Location:	East Rand
Reference:	#CAW006612/NjvR
Company:	SydSen Recruit

Our client is seeking an experienced warranty and aftersales administrator with dealership commercial vehicle experience. The ideal candidate will be detail-oriented, possess a strong work ethic, and demonstrate a commitment to excellence.

Minimum requirements

• Matric or higher qualification
• Minimum two years of experience in a similar role
• Code 8 driver’s licence

Job description

• Process and validate warranty claims in line with FAW policies and company guidelines.
• Provide professional assistance to dealers and customers, resolving warranty-related inquiries promptly.
• Accurately input and maintain warranty claim records in the database.
• Generate reports and analyse trends to enhance the warranty process.
• Ensure adherence to company policies, procedures, and regulatory standards.
• Collaborate with technical and parts teams to address warranty issues.
• Support the aftersales team with data entry, filing, document management, and scheduling.
• Coordinate schedules to ensure timely service delivery.
• Handle dealer and customer queries regarding aftersales, warranties, and parts orders.

Personal qualities required

• Confident
• Proactive approach, anticipating issues and requirements
• Attention to detail
• Strong reporting and presentation skills
• Team player

Please note that only candidates with the required experience will be considered and contacted. If you are not contacted, kindly consider your application unsuccessful.

Apply online now at: www.sydsenrecruit.com

Posted on 14 Jan 09:45, Closing date 13 Feb