Freelance Account Director

A leading creative agency is looking for a freelance account director to drive client relationships, business growth, and the delivery of exceptional creative services. This role requires a strategic thinker with strong financial management skills, excellent leadership abilities, and a passion for client service.

Key responsibilities

Client service and business management

• Oversee revenue and track the performance of assigned client accounts.
• Lead and manage the team to deliver outstanding client service and account strategy.
• Strengthen the agency-client relationship, progressing from advertising supplier to brand leader.
• Meet or exceed business targets while ensuring profitability.
• Develop and maintain strategic case studies for all campaigns, updated quarterly.
• Identify opportunities for organic growth and cross-selling within accounts.
• Ensure adherence to company policies, including timely performance reviews, accurate revenue forecasting, and budget optimisation.
• Propose and implement cost-effective and innovative campaign methods.
• Keep the agency at the forefront of industry trends and share insights with the team.
• Manage daily client account activities and ensure the delivery of high-quality creative solutions.

Client relationship development

• Understand the client's operational needs and provide strategic input on account direction.
• Maintain clear communication of strategic changes within the team and with creative teams.
• Identify and capitalise on opportunities for additional business within client accounts.
• Regularly assess account profitability and business potential.
• Maintain clear documentation of costs, project details, and creative instructions.
• Continuously improve client satisfaction through feedback, campaign evaluations, and adjustments.
• Ensure clients are aware of the full range of agency services, including digital, planning, and production.
• Manage client satisfaction processes to achieve optimal results.
• Ensure compliance with client contracts, legal regulations, and industry standards.

Collaboration and teamwork

• Build strong relationships across all agency divisions to enhance collaboration.
• Work closely with creative teams to develop innovative solutions for client needs.
• Improve efficiencies and delivery on all accounts by working across departments.

Team leadership

• Coach, train, and develop team members through on-the-job processes.
• Establish best practices within the agency.
• Manage team performance to meet or exceed income targets.
• Allocate team resources effectively to maximise skill sets and client coverage.
• Create development plans aligned with business and individual goals.
• Ensure adherence to company policies and expectations.

Financial management

• Balance client satisfaction and agency profitability.
• Maintain high standards of invoicing and financial administration to ensure timely payments.
• Provide monthly income forecasts and financial reports.
• Drive cost control and income growth within the team.
• Monitor billing procedures and alert the account management director to potential changes.

Minimum requirements

• Three to five years' experience as an account director in a creative or advertising agency.
• Proven client account management experience.
• Strong project management skills.
• Excellent communication and interpersonal skills.

If you are a strategic thinker and skilled leader ready to make an impact, apply now!

Posted on 18 Feb 14:40, Closing date 19 Mar