IT Manager - Call Centre Environment

Remuneration:	R15000 - R20000 per month
Location:	East Rand
Reference:	#CAW006073/NT
Company:	SydSen Recruit

Our client, a leader in credit solutions, debt collection, and commercial, civil, and labor law, is seeking an experienced IT manager to join their Call Center team.

Requirements:

• IT-related certificates and qualifications
• Valid drivers licence
• Proven experience in formulating IT strategies, setting and monitoring departmental goals, establishing efficient team workflows, selecting and investing in technology, and facilitating cross-organisational collaboration, particularly in a call center environment.
• Demonstrated ability to keep an IT team and the broader organisation aligned and moving towards their objectives.

Key Responsibilities:

• Conduct regular system audits to ensure optimal performance, security, and compliance.
• Manage budgeting and resource allocation for IT projects and departmental needs.
• Work closely with departmental heads to align IT strategies with business objectives.
• Generate and analyse performance reports for operating systems to support informed decision-making.
• Stay current with the latest technologies and industry trends.
• Oversee the management of information technology and computer systems across the organization.
• Regularly audit IT systems and assess outcomes to ensure alignment with organizational standards.
• Ensure IT system security, implementing measures to protect against breaches and other security threats.
• Develop and enforce IT policies to ensure consistent operations and adherence to best practices.
• Manage and support the IT staff, ensuring they have the resources, training, and guidance needed to perform effectively.
• Monitor IT system performance, quickly identifying and resolving issues.
• Lead problem-solving and troubleshooting efforts across IT systems.
• Implement and maintain robust cybersecurity protocols, including protection, detection, response, and recovery measures.
• Utilise data analytics to drive continuous improvement and support the organization's business objectives.

Please note that only experienced candidates will be considered and contacted.                                                                                                  
Apply online now at: www.sydsenrecruit.com
                                                                                                    
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Posted on 16 Aug 14:11, Closing date 15 Sep