Depot Manager

Remuneration:	R22000 - R41000 per month
Location:	Johannesburg
Reference:	#PTA000019/Candi
Company:	Finding Personnel

The depot manager is responsible for overseeing the daily operations of the depot, ensuring efficiency, productivity, and compliance with company policies and industry regulations. She will manage staff, monitor stock levels, coordinate logistics, and maintain excellent customer service. The role requires strong leadership, operational planning, and problem-solving skills to optimise depot performance while ensuring a safe and organised work environment.

Key responsibilities

• Responsible for Johannesburg Container Freight Services (CFS) entirely.
• Oversee relevant Human Resources and Industrial Relations matters for employees.
• Oversee OHS / Health and Safety issues.
• Oversee operational queries and resolve issues.
• Oversee all the departments: Groupages, Exports, Transport and Third Party.
• Oversee the bondstore and responsible for verifying and signing off every release out of the bondstore.
• Responsible for coordinating training for all employees.
• Responsible for leave approval and administrating leave for the administration department.
• Coordinating all the functions of the departments responsible for at the depot.
• Updating of rates for Johannesburg.
• Overseeing all supplies for all the departments responsible for ensuring that equipment and resources are provided for employees to ensure that they are able to function at their full ability – Vehicles / Fleet / Office Supplies / Cleaning equipment and supplies.
• Responsible for meeting with key clients to ensure service level agreements are being kept up to standard and overall client feedback about services.
• Responsible for leads, landing of new clients and / or business for Container Freight Services (CFS) and bringing on new business.
• Responsible for daily functioning of Branch / Regional sales / Operations / Customer Services.
• Controlling of Budget / Revenue / Controllable expenses.
• Reporting on the progress of Sales / New Business / Leads / Threated Lost / Business /
• Marketing Trends.
• Oversee and be able to delegate in the different departments: Acquittals / LCL Exams / PHO / SARS / Releases / Outturns / Invoicing / Capture / IDM’s / Detentions / Depot Admin Supervisors / Exports / Third Party and Bondstore / Ciris Systems – Credit Notes / Service Coder / Operating RCG / Reception / Purchase Orders.
• Meeting the budget - Trade revenue.
• Controllable expenses (Repairs and Maintenance).
• Report back on Budget to management.
• Chair departmental meetings (at least weekly; monthly branch Manager report back (budget (revenue and controllable expenses), sales (New business, business under threat, lost business/ market trends), general (Maintain/Retain relationships with top ten regional customers and report back via SRT / VLS service delivery).
• Office Management (Managing Vehicles, Office Supplies, Cleaning Staff).
• Identify Market trade and new revenue streams (e.g. RCG filing fee, Handling).
• Actively involved in sales within their market (own their own customer portfolios).
• HR staff wellness.
• Accountability for maintaining all KPI tasks.
• Training – Identify individual and branch needs to ensure employees are proficiently skilled in their area of responsibility and all procedures, products/ services (e.g. Map for action and new skills development plan (workplace skills plan – WSP)).
• Operational (opening and closing files, debtors, accuracy, service delivery) and responsible for customer service (queries, release documents) and supplier performance.
• Drawing up and maintenance of internal SOP’s for each and every department.
• Key role in Customer onboarding implementation; supporting sales through providing customer support on queries and internal escalations.
• Export telesales.
• Exports 3 days after SOB.
• File closing per route still to be determined JHB/Durban.
• OPA (Out of period adjustments).
• Operational Issues (Internal housekeeping , following SOP procedures).
• Be aware of Branch performance (Import and Export profitability and trade lane performance

• Utilisation and 2. Revenue/Margin.
• Ensure KPI’s are met - Number of calls achieved 25 (face to face, Online and Telesales).
• New Business.
• Trade Management.
• Container Utilisation.
• Number of calls achieved 85 (face to face, Online and Telesales).
• Retention of business.
• Customer Support Specialist.
• Written Communication.
• Rapport Building.

Behavioral/ Technical Competencies:

• Interpersonal Skills:
• Client/customer interface.
• Trustworthy and Reliable
• Attention to detail
• Motivated
• Must enjoy practical and methodical work
• Be able to work quickly and safely
• Have good personal hygiene
• Have good communication skills
• Must be able to work as part of a team and independently.
• Engaging
• Technical/ Professional knowledge

Qualifications and Skills

• Minimum Matric
• Previous work experience in Supply Chain Management industry, in the NVOCC industry and has a lot of Commercial experience
• Relevant tertiary qualification and/or equivalent level of competence
• 1-2 years managerial capacity – advantageous
• Possess excellent basic math skills.

 

Posted on 18 Feb 16:46, Closing date 19 Apr